Experiencing issues with billing cycle refreshing credits/builds for certain Bitrise plans

Update timeline

1. investigating Apr 20, 2026, 04:37 PM UTC

   We are currently investigating a service disruption affecting account, team, and billing features on the Bitrise website. Users may observe their credits/build not being refreshed at the start of their billing cycle. Services: Features related to managing account details, teams and team members, billing and payments. Scope: A subset of users Severity: SEV-2 What we’re doing? Our Engineering teams are actively investigating this incident, monitoring alerts, and tracing requests to identify the root cause. We’re checking recent deploys, logs, CDN, DNS health, and server availability. We will perform validated mitigations as soon as they are determined safe. When will the next update be available? You can expect a status update approximately 1 hour from now.

2. identified Apr 20, 2026, 04:37 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Apr 20, 2026, 07:45 PM UTC

   This incident has been resolved.