BitPaper experienced a major incident on October 20, 2025 affecting Bitpaper Core Services (Bitpaper Fetch ⚡), lasting –. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Oct 20, 2025, 09:48 AM UTC
We wanted to let you know that Amazon Web Services (AWS), which supports many of the systems Bitpaper relies on, is currently experiencing a global outage. This issue is temporarily affecting several elements of our platform, including Intercom, which we use for live support and communication. As a result, you will experience issues accessing certain features or receiving timely responses from the team.We sincerely apologise for any inconvenience this may cause. Unfortunately, we are unable to guarantee the uptime of Bitpaper until AWS resolves the wider outage.