BitLaunch experienced a critical incident on July 29, 2023 affecting CHI1, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2023, 08:42 PM UTC
We are in contact with our upstream provider and they are working on the issue.
- identified Jul 29, 2023, 08:47 PM UTC
Our upstream are performing a system update and kernel upgrade in preparation for a switch replacement scheduled for next week. We expect this issue to be resolved shortly.
- monitoring Jul 29, 2023, 09:18 PM UTC
Connectivity looks to be restored. We will be continuing to monitor our chicago network connectivity.
- identified Jul 29, 2023, 09:41 PM UTC
Work continues on upgrading software. As result of this upgrade, there may be a temporary disruption in our services, leading to potential downtime or limited functionality.
- resolved Jul 29, 2023, 10:52 PM UTC
Connectivity is restored after software upgrades. We will continue to monitor for further outages.