BitLaunch experienced a notice incident on July 25, 2023 affecting LON1, lasting 15d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 25, 2023, 11:40 AM UTC
We are continuing work to resolve all network issues in this location. During this time, users may experience some disconnects.
- investigating Jul 25, 2023, 11:40 AM UTC
We are continuing to investigate this issue.
- investigating Jul 25, 2023, 02:33 PM UTC
Work is still on-going to resolve london networking issues
- monitoring Jul 25, 2023, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jul 25, 2023, 04:46 PM UTC
We are currently investigating this issue.
- monitoring Jul 25, 2023, 07:27 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 25, 2023, 07:44 PM UTC
We will continue to monitor fixes put in place for the next several hours before marking this as resolved. Details will follow once this is resolved as a post mortem
- identified Jul 27, 2023, 09:19 AM UTC
As a result of these issues, new server creates in our London region will no longer be created in the affected network. If you're seeing issues with connectivity, we recommend you create a new london server. We are still working towards a final fix for these issues.
- monitoring Aug 08, 2023, 08:41 PM UTC
We have deployed several new pieces of hardware in an effort to solve the frequent outages in our London location. All work has been completed and we're seeing stable connectivity. We are continuing to monitor our network for further issues. We thank you for your patience on this incident.
- resolved Aug 10, 2023, 08:13 AM UTC
This incident has been resolved.