BitLaunch experienced a critical incident on September 25, 2023 affecting AMS1 and CHI1, lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2023, 09:28 AM UTC
We're currently investigating an outage in our Amsterdam 1 region
- investigating Sep 25, 2023, 09:39 AM UTC
We are continuing to investigate this issue and are working with upstream providers to identify the specific issue.
- identified Sep 25, 2023, 10:00 AM UTC
Connectivity has been restored in our Chicago region. Work is continuing on Amsterdam 1
- monitoring Sep 25, 2023, 11:10 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 25, 2023, 11:38 AM UTC
The issue upstream has been corrected. We are continuing to monitor network connectivity.
- resolved Sep 25, 2023, 12:21 PM UTC
This incident has been resolved.
- postmortem Sep 26, 2023, 03:41 PM UTC
The recently experienced issue seen with AMS and Chicago was due to a flap in the BGP session which was a result of an internal loop. The problem was identified and changes have been made to prevent such an issue in the future.