BitLaunch experienced a critical incident on February 20, 2024 affecting LON1, lasting 8h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2024, 02:51 AM UTC
We are currently investigating this issue.
- investigating Feb 20, 2024, 03:57 AM UTC
We are continuing to investigate this issue.
- identified Feb 20, 2024, 06:25 AM UTC
A core routing device at the datacenter has failed, causing an outage across our london region and in the datacenter. Engineers are working to get this fixed as soon as possible.
- identified Feb 20, 2024, 07:50 AM UTC
Work continues to restore connectivity to our London region. We appreciate your patience during this time.
- identified Feb 20, 2024, 08:59 AM UTC
Despite Datacenter engineers diligently trying to boot the affected hardware, they're unable to boot the device due to a failure. To expedite solving this issue, they are replacing the switch. We will update with timeframes once we have them. We understand the critical nature of your network services and we really appreciate your patience during this time.
- monitoring Feb 20, 2024, 10:36 AM UTC
Defective device has been replaced and connectivity is restored. We are monitoring.
- monitoring Feb 20, 2024, 10:37 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 20, 2024, 11:27 AM UTC
This incident has been resolved.