BitLaunch experienced a critical incident on February 23, 2024, lasting 21h 25m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 23, 2024, 09:41 PM UTC
We are currently investigating this issue.
- investigating Feb 23, 2024, 10:10 PM UTC
Our upstream are investigating an issue with a switch causing this outage.
- identified Feb 24, 2024, 10:06 AM UTC
Upstream engineers are working towards a solution with the datacenter.
- identified Feb 24, 2024, 11:40 AM UTC
There was some unexpected maintenance performed at the AMS data center that took down the network. Our upstream now currently waiting for cable repairs, and we are actively waiting for further information and a timeline from the data center team.
- monitoring Feb 24, 2024, 02:42 PM UTC
This issue has been resolved and services are back online. We are continuing to monitor for any further issues. We understand this downtime caused inconvenience and apologize sincerely for the disruption. We appreciate your patience and understanding throughout this process.
- resolved Feb 24, 2024, 07:07 PM UTC
This issue has been resolved.