BitLaunch experienced a critical incident on December 27, 2024 affecting LAX1, lasting 10h 45m. The incident has been resolved; the full update timeline is below.
Affected components
LAX1
Update timeline
- investigating Dec 27, 2024, 08:17 PM UTC
We are currently investigating this issue.
- investigating Dec 27, 2024, 10:17 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 28, 2024, 06:49 AM UTC
We want to inform you that servers are being restored following an unexpected power outage that occurred due to a potential UPS malfunction at our Los Angeles Datacenter. If you're experiencing any issues with your service, please let us know immediately so we can investigate and assist with bringing them back online.
- resolved Dec 28, 2024, 07:03 AM UTC
Servers are now back online. Please reach out to support if you have any issues and we can assist.