BitLaunch experienced a major incident on January 21, 2025 affecting LON1, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
LON1
Update timeline
- investigating Jan 21, 2025, 11:36 AM UTC
We are working with datacenter technicians to diagnose an issue with a physical host in our London region. Some user servers will be affected.
- identified Jan 21, 2025, 11:44 AM UTC
Unfortunatetly despite best efforts of technicians, it looks as though this physical host is not able to be recovered. We will be contacting affected users shortly.
- resolved Jan 21, 2025, 12:15 PM UTC
We have contacted all users affected by this hardware issue. Please reach out to our support if you have any questions.