Bird incident

SMS processing disruption

Notice Resolved View vendor source →

Bird experienced a notice incident on September 10, 2026 affecting SMS - Connectivity - APAC and SMS - Connectivity - EMEA and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 09:48 AM UTC
Resolved
Sep 10, 2026, 09:57 AM UTC
Duration
9m
Detected by Pingoru
Sep 10, 2026, 09:48 AM UTC

Affected components

SMS - Connectivity - APACSMS - Connectivity - EMEASMS - Connectivity - LATAMSMS - Connectivity - NORAM

Update timeline

  1. resolved Sep 10, 2026, 10:27 AM UTC

    Between 9:48 and 9:57 UTC, some SMS messages were not processed as expected for the Engagement Platform. The issue has been resolved, and normal SMS processing has resumed.