Binary Lane experienced a major incident on August 14, 2018 affecting Compute, lasting 13h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2018, 02:37 PM UTC
We are currently investigating this issue.
- identified Aug 14, 2018, 03:52 PM UTC
The RAID array on this host node is reporting five of the eight disks as not connected; while our monitoring shows all 8 were available immediately up until the outage started. We are currently performing some physical tests to determine if the fault is with the disks or the controller.
- identified Aug 14, 2018, 05:46 PM UTC
We are unable to access the faulty disks and have concluded that the array contents are lost. We will begin moving affected VPS to a new host node shortly. For customers who have purchased backups, we will restore the latest backup available. For customers who are not using our backup service we will perform a fresh install ready for restoring from offsite backup.
- identified Aug 14, 2018, 06:34 PM UTC
We have begun the process of restoring backup / reinstalling operating system for affected VPS and distributed an email directly to affected customers. We expect all affected VPS to be available again by 6:00AM AEST.
- resolved Aug 15, 2018, 04:19 AM UTC
This incident has been resolved.