Binance US incident

Temporary Customer Support Service Outage

Critical Resolved View vendor source →

Binance US experienced a critical incident on January 9, 2026 affecting Live Chat and Ticket Support, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 08:28 PM UTC
Resolved
Jan 09, 2026, 08:56 PM UTC
Duration
27m
Detected by Pingoru
Jan 09, 2026, 08:28 PM UTC

Affected components

Live ChatTicket Support

Update timeline

  1. investigating Jan 09, 2026, 08:28 PM UTC

    We are currently experiencing an outage affecting customer support services due to an issue with an external service we rely on. As a result, response times and availability may be impacted. Our team is actively monitoring the situation and working to restore full functionality as quickly as possible. We will share updates on this page as more information becomes available. Thank you for your patience.

  2. resolved Jan 09, 2026, 08:56 PM UTC

    This incident has been resolved.