Binah experienced a major incident on April 3, 2024 affecting Support Portal, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Support Portal
Update timeline
- investigating Apr 03, 2024, 12:16 PM UTC
According to our monitoring system this service has become unresponsive, we’re investigating.
- resolved Apr 03, 2024, 12:23 PM UTC
We are excited to announce that our support services are evolving! Effective immediately, we are transitioning to a new and improved support platform, powered by DevRev. This change is designed to enhance your experience and provide more efficient assistance. Direct link to the new Support Platform: support.devrev.ai/binah
- resolved Apr 03, 2024, 12:25 PM UTC
Service is back up.