BIM Track incident

3D Model upload causes an offset of other 3D Models

Notice Resolved View vendor source →

BIM Track experienced a notice incident on November 1, 2018, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2018, 02:00 PM UTC
Resolved
Nov 01, 2018, 02:00 PM UTC
Duration
—
Detected by Pingoru
Nov 01, 2018, 02:00 PM UTC

Update timeline

  1. resolved Nov 12, 2018, 04:56 PM UTC

    After an update to a library, some customers notified us that after uploading a version of an IFC file, their 3D environment became misaligned. After investigation, this was caused by an update to a system component, which caused the newly updated file to become the "reference" file for further uploads. This affected the display of all files that were previously uploaded. A bug fix was issued and all the files that were uploaded were re-analyzed.