BIM Track incident

Multiple "Deadline approaching" emails sent & Addins degraded performance

BIM Track experienced a minor incident on March 14, 2019 affecting Backend Service, lasting 7d 14h. The incident has been resolved; the full update timeline is below.

Started: Mar 14, 2019, 12:26 PM UTC
Resolved: Mar 22, 2019, 02:34 AM UTC
Duration: 7d 14h
Detected by Pingoru: Mar 14, 2019, 12:26 PM UTC

Affected components

Backend Service

Update timeline

monitoring Mar 14, 2019, 12:26 PM UTC

Starting march 12nd, a subset of customers may have received multiple "Deadline approaching" emails. The cause was identified as a server restarting while doing a specific job because of memory exhaustion. During that time, customer may also have suffered of degraded performance when using the Autodesk or Trimble addins. Engineers have halted that specific job and actively monitoring the server. "Deadline approaching" may not have been received for issues due on march 15th and march 14th. We are sorry for the inconvenience
monitoring Mar 22, 2019, 02:33 AM UTC

We are continuing to monitor for any further issues.
resolved Mar 22, 2019, 02:34 AM UTC

This incident has been resolved.