BIM Track incident

Problem affecting 3D model publishing and IFC upload in Canada

Major Resolved View vendor source →

BIM Track experienced a major incident on January 15, 2025 affecting Backend Service, lasting 7h 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 04:19 PM UTC
Resolved
Jan 15, 2025, 11:51 PM UTC
Duration
7h 31m
Detected by Pingoru
Jan 15, 2025, 04:19 PM UTC

Affected components

Backend Service

Update timeline

  1. investigating Jan 15, 2025, 04:19 PM UTC

    A Microsoft issue with the Batch service affects our 3D model publishing from the Revit and Navisworks addins and IFC upload from the website viewer, for hubs in the Canada region.

  2. identified Jan 15, 2025, 04:20 PM UTC

    The issue has been identified and Microsoft is working on a fix for this issue.

  3. resolved Jan 15, 2025, 11:51 PM UTC

    The issue has been resolved by Microsoft, 3D model publishing and IFC upload is operational again in all regions.