Billwerk experienced a notice incident on November 16, 2021, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 16, 2021, 12:48 PM UTC
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
- identified Nov 16, 2021, 12:48 PM UTC
As you continue to work through the incident, update your customers frequently.
- monitoring Nov 16, 2021, 12:48 PM UTC
Let your users know once a fix is in place, and keep communication clear and precise.
- resolved Nov 16, 2021, 12:48 PM UTC
Empathize with those affected and let them know everything is operating as normal.
- postmortem Sep 22, 2022, 01:39 PM UTC
Share details about this incident so everyone affected can learn from the experience