Billwerk experienced a major incident on October 27, 2022 affecting app.billwerk.com and sandbox.billwerk.com, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2022, 08:29 AM UTC
We are currently investigating the incident and trying to provide a workaround with an alternative Nameserver
- monitoring Oct 27, 2022, 09:17 AM UTC
Dear Customers, We have quickly migrated our nameservers to a new provider. Currently, the old nameservers are still cached with some DNS Providers, but this should change soonish. The old nameservers were: a.regfish-ns.net b.regfish-ns.net c.regfish-ns.net The new ones are: ns-1324.awsdns-37.org ns-1651.awsdns-14.co.uk ns-232.awsdns-29.com ns-650.awsdns-17.net So the incident should be resolved soon. We will re-evaluate the migration today, in order to make sure that everything is running smoothly, but we won't change back to the old nameservers.
- resolved Oct 27, 2022, 11:30 AM UTC
This incident has been resolved.