Billwerk incident

Posting Generation / Accounting Export very slow

Billwerk experienced a minor incident on August 2, 2023 affecting app.billwerk.com, lasting 22h 57m. The incident has been resolved; the full update timeline is below.

Started: Aug 02, 2023, 06:20 AM UTC
Resolved: Aug 03, 2023, 05:18 AM UTC
Duration: 22h 57m
Detected by Pingoru: Aug 02, 2023, 06:20 AM UTC

Affected components

app.billwerk.com

Update timeline

investigating Aug 02, 2023, 06:20 AM UTC

On our productive system, we currently have a problem with the generation of postings and the accounting export. We're investigating the issue already.
identified Aug 02, 2023, 12:25 PM UTC

The postings generation is very load consuming right now, which also causes slow response times on Prod (UI/API) We check what we can do to improve that.
resolved Aug 03, 2023, 05:18 AM UTC

All Postings were generated, Accounting Exports are in progress now, the responsetimes are low, as they should be.