Big Ideas Math incident
Big Ideas Math Experiencing Increased Load Times
Big Ideas Math experienced a notice incident on March 3, 2022 affecting Big Ideas Math Web Site, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2022, 03:16 PM UTC
Big Ideas Math users may experience increased loading times. Our team is currently investigating the issue and will provide status updates as soon as possible. We apologize for any inconvenience this may cause.
- investigating Mar 03, 2022, 05:42 PM UTC
A small number of users may continue to see increased loading times and an error code. We are continuing to work with our developers and partners on this issue and provide updates during this process.
- monitoring Mar 03, 2022, 09:28 PM UTC
Our team is observing rare and intermittent loading times. We will continue to monitor the issue while making improvements. Thank you for your continued patience while we work on resolving this issue.
- resolved Mar 04, 2022, 08:55 PM UTC
The Big Ideas Math website is now seeing improved performance. We thank you for your patience. If you encounter any issues, please contact us at our Customer Support Center .