Big Ideas Math experienced a notice incident on November 28, 2022 affecting Big Ideas Math Web Site, lasting 4h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 28, 2022, 04:44 PM UTC
We are currently investigating the issue of some users being redirected back to the www.bigideasmath.com homepage when trying to log in. We recommend clearing your browser's cookies and cache from the time range of "All time" if you experience this. Please find information on how to clear that data in your browser and change the time range from "Past hour" to "All time" here - https://support.google.com/accounts/answer/32050 .
- monitoring Nov 28, 2022, 05:19 PM UTC
Changes to prevent the browser from redirecting the user back to the login page have been made. If you continue to experience this, please clear your browser's cookies and cache from "All time", instead of "Past hour" or any other default time they may display.
- resolved Nov 28, 2022, 09:06 PM UTC
Users should no longer be redirected back to the login page when attempting to sign in. If you continue to experience this, please clear your browser's cookies and cache from the time range of "All time" and try again. Please find information on how to clear that data in your browser and change the time range from the default "Past hour" to "All time" here - https://support.google.com/accounts/answer/32050 .