Big Ideas Math experienced a notice incident on November 30, 2022 affecting Big Ideas Math Web Site, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 30, 2022, 05:43 PM UTC
Some users may still experience an issue with the Big Ideas Math homepage reloading when attempting to log in or a page that displays a "Err_Too_Many_Redirects" message . This issue is caused by a cookie the browser is storing and can be resolved by clearing all cookies from your browser. When clearing that data from your browser, please ensure that Time Range is set to "All Time" and that "Cookies and other site data" and "Cached images and files" are checked. You can find more information on these steps at the following locations - Chrome: https://support.google.com/accounts/answer/32050 Edge: https://support.microsoft.com/en-us/microsoft-edge/63947406-40ac-c3b8-57b9-2a946a29ae09 Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac
- resolved Nov 30, 2022, 09:12 PM UTC
Some users may still experience an issue with the Big Ideas Math homepage reloading when attempting to log in or a page that displays a "Err_Too_Many_Redirects" message . This issue is caused by a cookie the browser is storing and can be resolved by clearing all cookies from your browser. When clearing that data from your browser, please ensure that Time Range is set to "All Time" and that "Cookies and other site data" and "Cached images and files" are checked. You can find more information on these steps at the following locations - Chrome: https://support.google.com/accounts/answer/32050 Edge: https://support.microsoft.com/en-us/microsoft-edge/63947406-40ac-c3b8-57b9-2a946a29ae09 Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac