Big Ideas Math incident

eBook Library Issue Affecting Teachers - No matching records found.

Notice Resolved View vendor source →

Big Ideas Math experienced a notice incident on October 2, 2023, lasting 2d 22h. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2023, 03:00 PM UTC
Resolved
Oct 05, 2023, 01:47 PM UTC
Duration
2d 22h
Detected by Pingoru
Oct 02, 2023, 03:00 PM UTC

Update timeline

  1. investigating Oct 02, 2023, 03:00 PM UTC

    We are currently investigating an issue that is affecting teacher's opening their eBook library and seeing the message 'No matching records found.' We apologize for any inconvenience and will continue to provide updates while we work on resolving this issue.

  2. identified Oct 04, 2023, 02:19 PM UTC

    The issue affecting the display of eBooks for teachers has been identified and a fix is being worked on. We thank you for your patience during this time.

  3. resolved Oct 05, 2023, 01:47 PM UTC

    The issue affecting the teacher eBook has been resolved. We thank you for your patience and please contact our Support team to assist with any questions or issues.