Big Ideas Math incident

Delayed Customer Support Response Time - Power Outage

Notice Resolved View vendor source →

Big Ideas Math experienced a notice incident on January 9, 2024, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2024, 04:37 PM UTC
Resolved
Jan 09, 2024, 05:38 PM UTC
Duration
1h
Detected by Pingoru
Jan 09, 2024, 04:37 PM UTC

Update timeline

  1. identified Jan 09, 2024, 04:37 PM UTC

    We are currently experiencing an unexpected power outage in the area that will affect the response time of the Customer Support team. Use of the Big Ideas Math platform is not affected by this outage.

  2. resolved Jan 09, 2024, 05:38 PM UTC

    Power has been restored to the area.