Big Ideas Math incident

Assignments and reports are currently unavailable for some users.

Minor Resolved View vendor source →

Big Ideas Math experienced a minor incident on May 13, 2024 affecting Big Ideas Math Web Site, lasting 19h 13m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 02:25 PM UTC
Resolved
May 14, 2024, 09:39 AM UTC
Duration
19h 13m
Detected by Pingoru
May 13, 2024, 02:25 PM UTC

Affected components

Big Ideas Math Web Site

Update timeline

  1. investigating May 13, 2024, 02:25 PM UTC

    Some users may experience an issue that is affecting assignments, assessments, and reports. We are currently investigating this and will continue to provide updates when available.

  2. investigating May 13, 2024, 07:38 PM UTC

    Our team is continuing to investigate and work on resolving the issue affecting assignments and reports.

  3. investigating May 13, 2024, 09:26 PM UTC

    We continue to investigate intermittent issues loading reports and assignments. An update will be provided no later than 7:00 am Eastern Time on Tuesday, May 14th. If a report or assignment fails to load, please refresh the page. Thank you for your patience.

  4. resolved May 14, 2024, 09:39 AM UTC

    A fix was implemented at 5:00 am Eastern Time. We no longer see intermittent assignment and report loading issues. Thank you again for your patience.