Big Ideas Math incident

Issue affecting assignments and reports for Big Ideas Math 2014-2017 copyright programs

Minor Resolved View vendor source →

Big Ideas Math experienced a minor incident on May 14, 2024 affecting Big Ideas Math Web Site, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
May 14, 2024, 05:12 PM UTC
Resolved
May 15, 2024, 07:13 PM UTC
Duration
1d 2h
Detected by Pingoru
May 14, 2024, 05:12 PM UTC

Affected components

Big Ideas Math Web Site

Update timeline

  1. investigating May 14, 2024, 05:12 PM UTC

    Some users may experience an issue that is affecting assignments, assessments, and reports for the Big Ideas Math 2014-2017 copyright programs platform. We are currently investigating this and will continue to provide updates when available.

  2. investigating May 14, 2024, 09:18 PM UTC

    We are continuing our investigation into this issue affecting users on the 2014-2017 copyright platform.

  3. identified May 15, 2024, 02:55 PM UTC

    A cause was identified and some users may no longer encounter this issue. We are continuing to investigate and resolve any remaining issues.

  4. resolved May 15, 2024, 07:13 PM UTC

    This issue has now been resolved. Thank you for your patience and please contact Customer Support if you continue to experience any issues.