Big Ideas Math incident

Practice, Assessments, and Assignments currently unavailable

Major Resolved View vendor source →

Big Ideas Math experienced a major incident on March 3, 2025 affecting Big Ideas Math Web Site, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2025, 02:31 PM UTC
Resolved
Mar 04, 2025, 04:42 PM UTC
Duration
1d 2h
Detected by Pingoru
Mar 03, 2025, 02:31 PM UTC

Affected components

Big Ideas Math Web Site

Update timeline

  1. investigating Mar 03, 2025, 02:31 PM UTC

    We are currently experiencing an issue that is affecting all users of our Assessment, Assignment, and Practice activities including those in e-books and dynamic student editions and creation of new practice and assessment content. We are investigating the issue and will share updates on progress when available.

  2. monitoring Mar 03, 2025, 03:31 PM UTC

    The issue affecting assessment, assignment, and practice activities has been resolved. We will continue monitoring the situation to ensure resolution.

  3. investigating Mar 03, 2025, 03:38 PM UTC

    We continue to see the issue and are working with our partners to resolve the issue. Thank you for your patience.

  4. investigating Mar 03, 2025, 06:27 PM UTC

    We are still working with our partners to resolve the issue with assignments and assignment reporting. Thank you for your patience.

  5. identified Mar 03, 2025, 07:53 PM UTC

    At 8:48am EST, our assessment partner reported issues that impacted our ability to deliver assignments and view assignment reports. They have since resolved this issue. However, there were extenuating impacts on bigideasmath.com that require restoring assessment data from an earlier backup. This will take some time due to the volume of data to be restored. Until then, most assignment features remain unavailable. Once this data is restored, all data should be recovered successfully. We will continue to keep you updated until restoration is complete. We appreciate your continued patience.

  6. monitoring Mar 03, 2025, 11:17 PM UTC

    Current and historical assignments should be available now. Additionally, new assignments are able to be made. We continue to work with our assessment partner to restore any outstanding data, especially If a student completed work on an assignment between 10:00-11:00 am EST on Monday, March 3rd. We will update you once all restoration efforts are complete.

  7. resolved Mar 04, 2025, 04:42 PM UTC

    This incident is now resolved. We will be addressing any individual assignment issues as they are reported.