Bigeye incident

Elevated API and UI Errors

Critical Resolved View vendor source →

Bigeye experienced a critical incident on October 31, 2022 affecting API and UI, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2022, 03:35 PM UTC
Resolved
Oct 31, 2022, 04:58 PM UTC
Duration
1h 23m
Detected by Pingoru
Oct 31, 2022, 03:35 PM UTC

Affected components

APIUI

Update timeline

  1. investigating Oct 31, 2022, 03:35 PM UTC

    We're experiencing an elevated level of service errors from the Bigeye Platform and are currently looking into the issue. This affects both UI and API users. Next update: 30 minutes

  2. investigating Oct 31, 2022, 04:07 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 31, 2022, 04:35 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 31, 2022, 04:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Oct 31, 2022, 04:45 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 31, 2022, 04:58 PM UTC

    This incident has been resolved.