Bigeye incident

Prod-saas database down

Critical Resolved View vendor source →

Bigeye experienced a critical incident on November 10, 2022 affecting API and UI, lasting 12h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2022, 09:01 PM UTC
Resolved
Nov 11, 2022, 09:36 AM UTC
Duration
12h 34m
Detected by Pingoru
Nov 10, 2022, 09:01 PM UTC

Affected components

APIUI

Update timeline

  1. investigating Nov 10, 2022, 09:01 PM UTC

    We are currently investigating this issue.

  2. identified Nov 10, 2022, 09:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 10, 2022, 09:33 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 10, 2022, 10:34 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Nov 11, 2022, 02:29 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Nov 11, 2022, 06:29 AM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Nov 11, 2022, 09:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Nov 11, 2022, 09:36 AM UTC

    This incident has been resolved.