Bigeye incident

Elevated API and UI Errors

Minor Resolved View vendor source →

Bigeye experienced a minor incident on December 15, 2022 affecting API and UI, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2022, 08:16 PM UTC
Resolved
Dec 15, 2022, 11:20 PM UTC
Duration
3h 3m
Detected by Pingoru
Dec 15, 2022, 08:16 PM UTC

Affected components

APIUI

Update timeline

  1. investigating Dec 15, 2022, 08:16 PM UTC

    We're experiencing an elevated level of service errors from the Bigeye Platform and are currently looking into the issue. This affects both UI and API users. Next update: 2 hours

  2. identified Dec 15, 2022, 10:18 PM UTC

    Root cause has been identified, currently working on the hotfix.

  3. resolved Dec 15, 2022, 11:20 PM UTC

    The incident has been resolved. All services are back online and healthy.