Bigeye experienced a minor incident on May 9, 2023 affecting API and UI, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
APIUI
Update timeline
- investigating May 09, 2023, 06:47 PM UTC
We are experiencing occasional missed metric runs. Engineers are investigating the root cause. Users of the web app and API are not affected. Next update: 2 hours
- investigating May 09, 2023, 10:32 PM UTC
We have identified a potential root cause for the metrics runs issue, and have a hot fix underway.
- identified May 10, 2023, 04:48 PM UTC
We have identified the problem and are working on fixing the root cause
- monitoring May 10, 2023, 10:18 PM UTC
A fix has been implemented and we are monitoring the results
- resolved May 15, 2023, 05:08 PM UTC
After monitoring for the weekend we are confident that our fixes have resolved the problem