Bigeye incident

Some metric thresholds are not updating with new data

Minor Resolved View vendor source →

Bigeye experienced a minor incident on June 20, 2023 affecting API and UI, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2023, 05:18 PM UTC
Resolved
Jun 21, 2023, 05:23 PM UTC
Duration
1d
Detected by Pingoru
Jun 20, 2023, 05:18 PM UTC

Affected components

APIUI

Update timeline

  1. investigating Jun 20, 2023, 05:18 PM UTC

    We are investigating an issue with autothresholds where some metrics' thresholds are not updating with new data. Next update: 30 minutes

  2. investigating Jun 20, 2023, 05:53 PM UTC

    We are continuing to investigate this issue. Next update: 1 hour

  3. monitoring Jun 20, 2023, 07:18 PM UTC

    We have identified and implemented a potential fix. Monitoring to see if the issue recurs.

  4. monitoring Jun 21, 2023, 05:22 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 21, 2023, 05:23 PM UTC

    This incident has been resolved.