Bigeye incident

Elevated API and UI Errors

Major Resolved View vendor source →

Bigeye experienced a major incident on December 6, 2023 affecting API and UI, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2023, 09:49 PM UTC
Resolved
Dec 06, 2023, 10:20 PM UTC
Duration
30m
Detected by Pingoru
Dec 06, 2023, 09:49 PM UTC

Affected components

APIUI

Update timeline

  1. investigating Dec 06, 2023, 09:49 PM UTC

    We're experiencing an elevated level of service errors from the Bigeye Platform and are currently looking into the issue. This is affecting the web UI Next update: 30 minutes

  2. monitoring Dec 06, 2023, 10:13 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Dec 06, 2023, 10:20 PM UTC

    The incident has been resolved. All services are back online and healthy.