Bigeye incident

Elevated UI Errors

Notice Resolved View vendor source →

Bigeye experienced a notice incident on June 7, 2024 affecting UI, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2024, 01:51 PM UTC
Resolved
Jun 07, 2024, 04:56 PM UTC
Duration
3h 4m
Detected by Pingoru
Jun 07, 2024, 01:51 PM UTC

Affected components

UI

Update timeline

  1. identified Jun 07, 2024, 01:51 PM UTC

    We're experiencing an elevated level of errors from SSO users and are currently working on a fix. Users that experience issues can input app.bigeye.com twice as a workaround. API users are not affected. Next update: 2 hours

  2. monitoring Jun 07, 2024, 04:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 07, 2024, 04:56 PM UTC

    This incident has been resolved.