Bigeye incident

Elevated API and UI Errors

Major Resolved View vendor source →

Bigeye experienced a major incident on June 12, 2024 affecting API and UI, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2024, 06:46 PM UTC
Resolved
Jun 13, 2024, 12:01 AM UTC
Duration
5h 14m
Detected by Pingoru
Jun 12, 2024, 06:46 PM UTC

Affected components

APIUI

Update timeline

  1. investigating Jun 12, 2024, 06:46 PM UTC

    We're experiencing an elevated level of service errors from the Bigeye Platform and are currently looking into the issue. This affects both UI and API users. Next update: 30 minutes

  2. investigating Jun 12, 2024, 07:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2024, 07:50 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 12, 2024, 08:21 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jun 12, 2024, 08:51 PM UTC

    We are continuing to investigate this issue.

  6. investigating Jun 12, 2024, 09:22 PM UTC

    We are continuing to investigate this issue.

  7. investigating Jun 12, 2024, 09:54 PM UTC

    We are continuing to investigate the issue, the next update will be sent out as the investigation progresses

  8. investigating Jun 12, 2024, 11:58 PM UTC

    We are continuing to investigate this issue.

  9. resolved Jun 13, 2024, 12:01 AM UTC

    This incident has been resolved.