Bigeye incident

Elevated API and UI Errors

Critical Resolved View vendor source →

Bigeye experienced a critical incident on December 20, 2024 affecting API and UI, lasting 5h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2024, 07:30 PM UTC
Resolved
Dec 21, 2024, 12:41 AM UTC
Duration
5h 10m
Detected by Pingoru
Dec 20, 2024, 07:30 PM UTC

Affected components

APIUI

Update timeline

  1. investigating Dec 20, 2024, 07:30 PM UTC

    We're experiencing an elevated level of service errors from the Bigeye Platform and are currently looking into the issue. This affects both UI and API users. Next update: 30 minutes

  2. monitoring Dec 20, 2024, 07:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 20, 2024, 09:53 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 21, 2024, 12:41 AM UTC

    The incident has been resolved. All services are back online and healthy.