Bigeye incident

Elevated UI Errors

Critical Resolved View vendor source →

Bigeye experienced a critical incident on February 14, 2025 affecting API and UI, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2025, 11:54 PM UTC
Resolved
Feb 15, 2025, 12:20 AM UTC
Duration
25m
Detected by Pingoru
Feb 14, 2025, 11:54 PM UTC

Affected components

APIUI

Update timeline

  1. investigating Feb 14, 2025, 11:54 PM UTC

    We're experiencing an elevated level of service errors from the Bigeye Platform UI and are currently looking into the issue. API users are not affected. Next update: 30 minutes

  2. monitoring Feb 15, 2025, 12:00 AM UTC

    A fix has been deployed and we are monitoring the resolves to ensure the outage has been fully resolved.

  3. resolved Feb 15, 2025, 12:20 AM UTC

    The incident has been resolved. All services are back online and healthy.