BigBox API incident

Update to Sending Email Address for Support Ticket Responses

Notice Resolved View vendor source →

BigBox API experienced a notice incident on April 4, 2024 affecting Website, lasting 11d 22h. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 07:51 PM UTC
Resolved
Apr 16, 2024, 06:37 PM UTC
Duration
11d 22h
Detected by Pingoru
Apr 04, 2024, 07:51 PM UTC

Affected components

Website

Update timeline

  1. investigating Apr 04, 2024, 07:51 PM UTC

    We’ve uncovered an issue with our email domains used for Customer Support. Our team currently has a ticket in for investigation. You may see responses from our Support team coming from the email address [email protected] in the meantime. We look forward to serving you!

  2. investigating Apr 04, 2024, 08:15 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 16, 2024, 06:37 PM UTC

    This incident has been resolved.