BeyondWords experienced a minor incident on September 17, 2026 affecting Player and Dashboard and 1 more component, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2026, 11:08 AM UTC
Status: Investigating We're currently investigating an elevated number of errors on the BeyondWords API. Affected components API (Full outage) Dashboard (Full outage) Player (Full outage) MCP (Partial outage)
- monitoring Sep 17, 2026, 11:14 AM UTC
Status: Monitoring We've implemented a fix and are actively monitoring the affected components. Affected components API (Full outage) Dashboard (Full outage) Player (Operational) MCP (Partial outage)
- monitoring Sep 17, 2026, 11:19 AM UTC
Status: Monitoring The affected components are experiencing slightly delayed response times. We're monitoring the impact and actively working on restoring standard operational latency. Affected components Dashboard (Degraded performance) Player (Operational) MCP (Degraded performance) API (Degraded performance)
- monitoring Sep 17, 2026, 11:58 AM UTC
Status: Monitoring The affected components are back to normal. We're continuing to monitor the services and remedy the impacts of the degradation. Affected components API (Operational) Dashboard (Operational) Player (Operational) MCP (Operational)
- resolved Sep 17, 2026, 02:55 PM UTC
Status: Resolved The incident has been resolved. Affected components MCP (Operational) API (Operational) Dashboard (Operational) Player (Operational)