Betty Blocks incident
Expired cookie on webblocks.com causing login access issues
Betty Blocks experienced a minor incident on February 25, 2025 affecting Classic Endpoints and Classic Endpoints and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Feb 25, 2025, 10:37 AM UTC
Due to a security upgrade, we have changed the way cookies are handled. Since client devices cannot be updated automatically, you may experience authentication issues on your bettywebblocks pages. To resolve this, please clear your cookies and log in again. If you're experiencing authentication issues due to our recent security upgrade, clearing your cookies may help. Follow the steps below based on your browser and device: For Google Chrome 1. Open Chrome and click the three-dot menu in the top-right corner. 2. Select Settings > Privacy and security > Cookies and other site data. 3. Click See all site data and permissions, then search for "rack.session.bb". 4. Click the trash icon next to the site data to delete cookies. 5. Restart Chrome and log in again. For Safari (Mac) 1. Open Safari and go to Safari > Settings (or Preferences). 2. Select the Privacy tab and click Manage Website Data. 3. Search for "rack.session.bb" and select Remove. 4. Click Done, restart Safari, and log in again. For Microsoft Edge 1. Open Edge and click the three-dot menu in the top-right corner. 2. Select Settings > Privacy, search, and services. 3. Under Clear browsing data, click Choose what to clear. 4. Select Cookies and other site data, then click Clear now. 5. Restart Edge and log in again. If you continue experiencing issues, try clearing all cookies or using a different browser.