Betty Blocks incident

NoSuchKey Error on uploaded files

Minor Resolved View vendor source →

Betty Blocks experienced a minor incident on March 14, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2025, 04:18 PM UTC
Resolved
Mar 11, 2025, 11:00 PM UTC
Duration
Detected by Pingoru
Mar 14, 2025, 04:18 PM UTC

Update timeline

  1. resolved Mar 14, 2025, 04:18 PM UTC

    Due to a bug with our assets provider, you may experience issues with recently uploaded files. This issue only occurs when a file is deleted and immediately re-uploaded, for example regenerating a PDF via the back office or a Betty5 action. This may cause the upload to fail and result in a NoSuchKey error. We have implemented a fix to prevent this issue from recurring. To resolve this issue for existing files, please re-upload or regenerate the file. We sincerely apologize for any inconvenience this may cause. Thank you for your understanding.