BetterNow incident

Increased donation error rate

Minor Resolved View vendor source →

BetterNow experienced a minor incident on November 3, 2020 affecting Donation Payment Processing, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2020, 02:40 PM UTC
Resolved
Nov 03, 2020, 03:13 PM UTC
Duration
33m
Detected by Pingoru
Nov 03, 2020, 02:40 PM UTC

Affected components

Donation Payment Processing

Update timeline

  1. investigating Nov 03, 2020, 02:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 03, 2020, 02:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 03, 2020, 03:13 PM UTC

    This incident has been resolved.