BetterNow experienced a minor incident on July 1, 2021 affecting Donation Payment Processing, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Donation Payment Processing
Update timeline
- investigating Jul 01, 2021, 11:38 AM UTC
We are currently investigating this issue.
- identified Jul 01, 2021, 11:40 AM UTC
We see intermittent connection errors between our payment service provider and Swish for some Swish payments in Sweden. Card payments and payments in other countries are not affected.
- monitoring Jul 01, 2021, 12:17 PM UTC
The error rate has returned to normal levels and we're monitoring the situation
- resolved Jul 01, 2021, 01:21 PM UTC
This incident has been resolved.