BetterNow incident

Problems with second-factor authentication

Major Resolved View vendor source →

BetterNow experienced a major incident on September 15, 2021 affecting BetterNow Platform, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2021, 07:08 AM UTC
Resolved
Sep 15, 2021, 10:04 AM UTC
Duration
2h 56m
Detected by Pingoru
Sep 15, 2021, 07:08 AM UTC

Affected components

BetterNow Platform

Update timeline

  1. investigating Sep 15, 2021, 07:08 AM UTC

    We are currently investigating this issue. It seems as though some administrator accounts cannot provide 2 factor authentication. This affects usage of the dashboard, fundraisers, donations and payments are not affected.

  2. resolved Sep 15, 2021, 10:04 AM UTC

    This incident has been resolved.