BetterNow incident

Connection errors

Critical Resolved View vendor source →

BetterNow experienced a critical incident on September 17, 2021 affecting BetterNow Platform and api.betternow.org, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2021, 05:44 AM UTC
Resolved
Sep 17, 2021, 08:34 AM UTC
Duration
2h 50m
Detected by Pingoru
Sep 17, 2021, 05:44 AM UTC

Affected components

BetterNow Platformapi.betternow.org

Update timeline

  1. investigating Sep 17, 2021, 05:44 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 17, 2021, 05:47 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 17, 2021, 05:52 AM UTC

    Our upstream provider is not currently routing requests to our apps. We are working with them on a fix.

  4. monitoring Sep 17, 2021, 06:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. identified Sep 17, 2021, 06:41 AM UTC

    Unfortunately we are continuing to see routing errors.

  6. monitoring Sep 17, 2021, 07:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Sep 17, 2021, 07:43 AM UTC

    We are continuing to monitor for further issues. You can see more information from our upstream provider at https://status.heroku.com/incidents/2359

  8. resolved Sep 17, 2021, 08:34 AM UTC

    This incident has been resolved.