BetterNow incident

Errors connecting to payment provider (QuickPay)

Minor Resolved View vendor source →

BetterNow experienced a minor incident on October 8, 2021 affecting Donation Payment Processing, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2021, 05:33 AM UTC
Resolved
Oct 08, 2021, 06:09 AM UTC
Duration
35m
Detected by Pingoru
Oct 08, 2021, 05:33 AM UTC

Affected components

Donation Payment Processing

Update timeline

  1. investigating Oct 08, 2021, 05:33 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 08, 2021, 05:36 AM UTC

    Quickpay's incident is here: https://status.quickpay.net/incidents/409 They are currently reporting that the issue is fixed, we will continue to monitor for errors

  3. resolved Oct 08, 2021, 06:09 AM UTC

    This incident has been resolved.