BetterNow incident

Problems with MobilePay online

Minor Resolved View vendor source →

BetterNow experienced a minor incident on October 12, 2021 affecting Donation Payment Processing, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2021, 10:30 AM UTC
Resolved
Oct 12, 2021, 12:59 PM UTC
Duration
2h 28m
Detected by Pingoru
Oct 12, 2021, 10:30 AM UTC

Affected components

Donation Payment Processing

Update timeline

  1. identified Oct 12, 2021, 10:30 AM UTC

    Our payment provider is experiencing problems with MobilePay online transactions. Their status is here: https://status.quickpay.net/incidents/414 This does not affect card transactions or Swish or Vipps

  2. monitoring Oct 12, 2021, 10:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 12, 2021, 12:59 PM UTC

    This incident has been resolved.