BetterNow incident

Donors received an error instead of being sent to pay their donations

Major Resolved View vendor source →

BetterNow experienced a major incident on March 15, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2022, 03:04 PM UTC
Resolved
Mar 15, 2022, 03:04 PM UTC
Duration
—
Detected by Pingoru
Mar 15, 2022, 03:04 PM UTC

Update timeline

  1. resolved Mar 16, 2022, 07:14 AM UTC

    Between 16:04:05 and 18:35:39 on March 15th donors received an error instead of being sent to our payment partners to pay their donations. This was due to an error in code we deployed and was compounded by a missing alert when the specific error was triggered. At 18:35 we rolled back the bad deploy and added the missing alert to our monitoring system.