BetterNow incident

Timeout errors

Major Resolved View vendor source →

BetterNow experienced a major incident on October 13, 2022 affecting BetterNow Platform and api.betternow.org, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2022, 09:12 AM UTC
Resolved
Oct 13, 2022, 01:37 PM UTC
Duration
4h 25m
Detected by Pingoru
Oct 13, 2022, 09:12 AM UTC

Affected components

BetterNow Platformapi.betternow.org

Update timeline

  1. investigating Oct 13, 2022, 09:12 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 13, 2022, 09:13 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 13, 2022, 09:19 AM UTC

    We saw a brief period of network timeout errors with the BetterNow platform and api. For now it looks like a fix has been implemented by our upstream providers and the services have recovered. We will continue to monitor the services.

  4. resolved Oct 13, 2022, 01:37 PM UTC

    This incident has been resolved.