BetterNow incident

Errors for logged-in charity users

Minor Resolved View vendor source →

BetterNow experienced a minor incident on April 11, 2023 affecting BetterNow Platform, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2023, 09:45 AM UTC
Resolved
Apr 11, 2023, 10:19 AM UTC
Duration
34m
Detected by Pingoru
Apr 11, 2023, 09:45 AM UTC

Affected components

BetterNow Platform

Update timeline

  1. identified Apr 11, 2023, 09:45 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Apr 11, 2023, 09:46 AM UTC

    Logged-in charity users are getting errors as they try to use the system. Non-charity users (fundraisers and donors) are not affected. A fix is being deployed.

  3. monitoring Apr 11, 2023, 09:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 11, 2023, 10:19 AM UTC

    This incident has been resolved.